The multilingual talent that runs your operations, without blowing your budget.
Global Excellence recruits, trains, and deploys talent speaking French, English, Swahili, Kirundi, Kinyarwanda, and more — for companies around the world. Hire a small team of a few agents or a full workforce, based on your needs.
Four domains, one team.
Every mandate goes to agents trained specifically for that domain — no generalists dispatched at random.
Customer Service & Call Centers
Agents trained to handle your calls, emails, and chat in French, English, and several other languages, with a constant focus on customer satisfaction.
- Multichannel handling — phone, email, chat
- Teams that scale with your call volume peaks
- Ongoing training to quality standards
IT Development & Support
Technicians and developers for custom software, systems maintenance, and end-user support.
- Custom software development
- Ongoing maintenance & technical support
- IT security & database management
Administrative Support
Teams able to absorb high volumes of administrative work, freeing up your internal resources.
- Data entry & file processing
- Project coordination & follow-up
- Large-scale administrative management
International Trade & Maritime
Managing interactions with your international clients and logistics partners, including the maritime sector.
- Shipment & logistics tracking
- Communication with freight forwarders & partners
- Support for import-export operations
A partner, not just a vendor.
Outsourced staffing is growing fast: more and more companies are externalizing customer service and operations to focus on their core business. Here's what sets us apart.
Cost optimization
Cut your operating costs without compromising on quality, with a qualified workforce based in Bujumbura.
Scalable flexibility
From a small team of a few agents to over 1,000, we scale the team to match your real volumes.
Rigorous follow-up
Ongoing support for your IT projects and operations — not just a one-time placement.
Language depth
Our teams work fluently in French, English, and local languages such as Swahili, Kirundi, or Kinyarwanda, spoken and written.
Looking for multilingual work?
We regularly recruit customer service agents, IT staff, and administrative professionals. Send your application — we'll reach out as soon as an opportunity matches your profile.
Apply
Send your profile via the contact form — languages spoken, experience, area of interest.
Interview
Our team assesses your language and technical skills against available roles.
Placement
Once matched to a mandate, you're trained and integrated into the client's team.
A talent pool, serving the whole world.
Global Excellence (GEx Solution) recruits and deploys qualified, multilingual personnel for international businesses. Our mission: help companies — from SMEs to multinationals — optimize operating costs while maintaining high service quality.
Let's talk about your next project.
Tell us about your needs — agent volume, required languages, domain — and we'll get back to you with a tailored proposal.
+257 79 91 03 11